Sales Operations Assistant
The Sales Operations Assistant plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, data management, and customer service to contribute to the overall success of the sales department.
- Maintain and update customer databases, sales records, and inventory for accuracy and completeness.
- Provide administrative support to the sales team, including preparing reports, managing calendars, and assisting with presentations.
- Communicate with customers via email, phone, and in-person to handle inquiries, process orders, and offer excellent service.
- Process sales orders accurately, including entry, tracking, and coordinating shipments.
- Monitor and manage inventory levels, coordinating with logistics for product availability.
- Prepare and maintain sales contracts, agreements, and related documentation.
- Generate sales reports and performance metrics for analysis by the sales management team.
- Resolve customer complaints promptly and effectively.
- Collaborate with various departments like marketing, finance, and logistics for smooth operations.
- Collaborate with the marketing team to align efforts.
- Assist in organizing sales events and trade shows.
- Support sales training and stay updated on industry trends.
Knowledge, Skills & Abilities
- Strong multitasking and time management skills.
- Excellent written and verbal communication.
- Proficiency in data analysis and reporting.
- Dedication to exceptional customer service.
- Meticulous accuracy.
- Collaborative mindset.
- Bachelor’s degree or equivalent experience.
- Prior experience in sales support or related roles.
- Proficiency in Microsoft Office and CRM software.
- Strong organizational skills.
- Eligibility to work in Singapore.
- Commission – Additional earnings based on targets achieved and performance.
- Equity Option – Opportunity for equity ownership, enabling participation in the company’s growth.
- Timely and accurate order processing.
- Effective customer support and issue resolution.
- Quality of sales reports and data analysis.
- Contribution to sales team efficiency.
- Teamwork and communication skills.
- Adherence to Bytebridge policies.
This position description outlines the primary responsibilities and qualifications required for this role, but it may not encompass every duty or responsibility. Other tasks may be assigned as necessary. This description does not constitute a contract with Byte Bridge Inc, nor separate terms and conditions of employment, if applicable.