IT Administrator

Location:Onsite (Hayward, CA)

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. Founded by a team of passionate experts, ByteBridge aims to achieve customer success through technology enablement, bridging technical gaps to help enterprises expand globally. The company has gained trust from some of the world's leading international companies.

We are seeking a hands-on IT Administrator to support our growing U.S. team. This role will be responsible for end-to-end IT operations, including device lifecycle management, employee onboarding and offboarding, troubleshooting, office IT infrastructure, and implementing security policies and protocols. This is a high-impact role ideal for someone who thrives in a fast-paced environment and enjoys building scalable IT systems from the ground up.

• IT Operations & Support
  • Serve as the primary IT support resource for all U.S.-based employees
  • Troubleshoot hardware, software, network, and access-related issues for both onsite and remote users
  • Manage helpdesk requests and ensure timely resolution with a service-oriented, SLA-driven approach
  • Maintain IT documentation, standard operating procedures (SOPs), and internal knowledge base resources
• Device & Asset Management
  • Manage the full lifecycle of employee devices, including laptops, peripherals, and mobile devices
  • Support onboarding and offboarding activities, including provisioning, imaging, account setup, access configuration, and asset recovery
  • Track, maintain, and audit inventory of all IT hardware and assets
  • Standardize device configurations, deployment processes, and management policies
• Office IT & Infrastructure
  • Support office networking, WiFi, printers, audiovisual equipment, and conference room technology
  • Coordinate with vendors and service providers for internet, hardware procurement, and office IT requirements
  • Ensure reliability, availability, and performance of office technology systems
• Identity & Access Management
  • Manage user accounts and permissions across core business platforms, including Google Workspace, Microsoft 365, and SaaS applications
  • Enforce least-privilege access controls and role-based permissions
  • Maintain Single Sign-On (SSO) and Multi-Factor Authentication (MFA) configurations and policies
• Security & Compliance
  • Implement and enforce IT security policies, procedures, and best practices
  • Manage endpoint security solutions, including EDR, antivirus, and patch management tools
  • Monitor systems for suspicious activity and assist with incident response efforts
  • Support compliance initiatives, including SOC 2 readiness and internal security controls
  • Conduct employee security awareness training and promote security best practices across the organization

• 2–5+ years of experience in IT support, systems administration, or a related role
• Strong hands-on experience supporting both Mac and Windows environments
• Experience administering Microsoft 365 and/or Google Workspace environments
• Working knowledge of networking concepts, including WiFi, VPNs, and firewalls
• Experience with Mobile Device Management (MDM) platforms such as Jamf, Intune, Kandji, or similar tools
• Familiarity with security technologies, including EDR solutions, MFA, and access management controls
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent verbal and written communication skills, with the ability to effectively support non-technical users

• Experience supporting IT operations in a growing company or startup environment
• Exposure to cloud-based SaaS ecosystems and modern workplace technologies
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, or similar standards
• Experience developing IT documentation, policies, and operational procedures

Medical insurance, Vision insurance, Dental insurance, 401(k)