Sales Operations Associate
Location:Hybrid work environment, Tokyo Japan
ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate dedicated experts with a vision to achieve customer success through technology enablement. We bridge the technical gaps to help enterprises' vision come true and expand their business on a global scale. To date, ByteBridge has been trusted by some of the world's leading international companies.
The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, data management, and customer service to contribute to the overall success of the sales department.
- Validate and process customer orders
- Communicate with vendor and manufacturer
- Manage vendor quote, negotiate on payment terms and follow up on order status
- Understand guidelines and processes and follow while processing
- Able to support multiple sales managers and handle multiple orders
- Manage order status and inform customers with updates
- As a point of contact for the department, be able to work with cross-functional teams (e.g. Finance, Sales, Engineering)
- Liaise with the Logistics department to ensure timely deliveries
- Maintain and update sales and customer records
- Able to prioritize, act and resolve issues promptly
- High level of English and Japanese skill is mandatory
- Goal-oriented and has a deep knowledge of customer service best practices.
- Analytical and organizational skills and draw energy from being part of a team
- Detail Oriented, willing to learn attitude
- Ability to multi-task, prioritize, and manage time effectively
- Experience working with ERP/CRM (Odoo experience is preferred)
- Experience working with ERP/CRM (Odoo experience is preferred)