ByteBridge

Service Deliver Manager – India

Service Deliver Manager

Bengaluru, India

Position Summary

This position is responsible for overseeing the seamless delivery of services at bytebridge ensuring high client satisfaction and efficient operations. 

Essential Functions

  • Manage end-to-end service delivery processes, meeting client expectations and contractual obligations.
  • Collaborate with internal teams to optimize service delivery workflows and ensure timely completion of projects.
  • Monitor service performance metrics, analyze data, and implement improvements to enhance efficiency and quality.
  • Act as the main point of contact for escalated client issues, ensuring prompt resolution and client satisfaction.
  • Develop and maintain strong client relationships, understanding their needs and aligning services accordingly.
  • Collaborate with cross-functional teams to implement new services and enhancements, ensuring smooth integration.
  • Provide regular updates and reports to stakeholders on service delivery performance and key metrics.
  • Conduct service reviews with clients to gather feedback, address concerns, and identify areas for improvement.

Minimum Qualifications

  • Bachelor’s degree in Business, Management, or a related field.
  • Proven experience in service delivery management or a similar client-facing role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Certification in Service Delivery Management or related field is a plus.
  • Familiarity with industry-specific knowledge and service delivery tools.
  • Previous success in implementing process improvements and enhancing client satisfaction

Compensation

  • Competitive market salary
  • Generous contribution to employee and dependent insurance
  • Generous amount of paid time off (PTO)

Please Note

This job description outlines primary responsibilities and qualifications but may not encompass every duty. Other tasks may be assigned as necessary. This description does not constitute a contract with Byte Bridge Inc, nor separate terms and conditions of employment, if applicable.